Frequently Asked Questions

The hotel does not need to modify its existing systems. Cooperation begins with a business discussion. After confirming the scope of cooperation and banquet scale, Xixin Innovation activates accounts and configures the venue check-in terminal and banquet hall screen, then provides operation training for greeting staff, offers on-site support for the first banquet, and moves into daily operations. The entire process is divided into five stages: business discussion, scenario deployment, staff training, banquet execution, and ongoing operations.

No additional hardware purchase is required. The venue check-in terminal can run on the hotel's existing tablet devices, and the banquet hall screen integrates with the hotel's existing large screen or LED screen. Xixin Innovation is responsible for providing the venue-side system, account activation, and daily operations support.

Operating the venue check-in terminal mainly involves greeting guidance. Xixin Innovation will provide one centralized training session for greeting staff after scenario deployment is complete, covering check-in terminal operation and on-site guidance points. After training is complete, it can be used at the banquet venue, and on-site support is also provided for the first banquet.

After guests arrive, they scan a QR code on the landscape check-in device in the greeting area and fill in their name and relationship to the couple. The system automatically standardizes names and corrects duplicate records. Greeting staff only need to guide guests through scanning the code, with no manual copying of the gift ledger. Registration data syncs to the host's phone in real time.

Yes. After the banquet ends, the host can view complete gift ledger records on the mobile user app or the web admin console, and export them as needed for future social gift management. Gift ledger records include structured fields such as guest name, relationship, and gift money or gift item information.

The omnichannel celebration notification capability supports sending banquet invitations and reminders to guests through commonly used instant messaging channels, and guests can confirm attendance directly in the notification. The specific available notification channels are subject to the configuration confirmed by both parties.

No. The gift ledger uses a privacy isolation design, so guests can only see and fill in their own registration information and cannot view others' gift money or gift item details. Gift money details are visible only to the banquet host.

The platform follows the principle of minimal collection, collecting only the information necessary to complete banquet registration and subsequent social gift management, and stores data encrypted. The host can destroy gift ledger data, and after destruction the related records are no longer retained.

No. Xixin Innovation does not collect, settle, or transfer funds, nor does it touch the flow of funds. The banquet host uses their own payment QR code to receive money, and the platform is only responsible for digital service aspects such as gift ledger registration, check-in, and notifications.

Account activation and scenario configuration can proceed after the business discussion is confirmed, and staff training is arranged after deployment is complete. The specific timeline is subject to the implementation schedule confirmed by both parties. After launch, Xixin Innovation provides daily usage support and version updates, so the hotel does not need to maintain the system itself.